Jougleux Eugénie MBA2b
Webinar Source : TEXT LINK
Question 1 : What new concepts or findings did you learn ?
How to analyze the guest feedback; I also learn with the Kempisky hotel study case how to measure results on the comments and feedback. The new concept for me was a successful ORM and Roll Out
Question 2: What information was valuable + why ?
The eight best practises for hotels and restaurants regarding guest satisfaction because it can be apply in each hotel regarding each situation. You can therefore make the guest statisfy with this strategy and make him loyal to the hotel.
Question 3: What would YOU do differently to create a better webinar?
I will use video and try to make some break by asking question or if everything is clear. But for sure the study case and the intervention of the Kempiski employee are very great to understand better the concept so I will keep it
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