Online Reputation Management Session 4: Webminar

Final Session

Link to my presentation

Session 5: M concierge

http://collex.io/c/m-concierge-1430378988/#

Session 3: Wearables

Session 4: Beacon app

Session 2 Hospitality online business

Session 1: Hospitality Online Business Development

Online Reputation Management- Session 3

Online Reputation Management

Online Reputation Management Définition:

It conducts to establish, maintain, repair and monitor the publicly available (feedback) online information about an individual or an organisation. It brings clarity and purpose to social networking.

Webinar: online session & TWEET

Jougleux Eugénie MBA2b

Webinar Source : TEXT LINK

Question 1 : What new concepts or findings did you learn ? 

How to analyze the guest feedback; I also learn with the Kempisky hotel study case how to measure results on the comments and feedback. The new concept for me was a successful ORM and Roll Out 

Question 2: What information was valuable + why ?

The eight best practises for hotels and restaurants regarding guest satisfaction because it can be apply in each hotel regarding each situation. You can therefore make the guest statisfy with this strategy and make him loyal to the hotel. 

Question 3: What would YOU do differently to create a better webinar? 

I will use video and try to make some break by asking question or if everything is clear. But for sure the study case and the intervention of the Kempiski employee are very great to understand better the concept so I will keep it

TWEET

TWEET #CMHMBA2B

FINAL EXAM: Study case Turkish Airlines